FAQs

EasyOrder

What is EasyOrder?

To inspire and inform donors and volunteers, enable nonprofits to show their impact, and promote greater feedback and transparency for those who want to EasyOrder is a custom webpage that we make for our Clients for Ordering Toner, Ink and Other Supplies for their Printers, Copiers, MFPs, Scanners and Fax Machines. Clients can also place Service Calls for their equipment.

What’s so Special about EasyOrder?

To inspire and inform donors and volunteers, enable nonprofits to show their impact, and promote greater feedback and transparency for those who want to EasyOrder is a custom webpage that we make for our Clients for Ordering Toner, Ink and Other Supplies for their Printers, Copiers, MFPs, Scanners and Fax Machines. Clients can also place Service Calls for their equipment.

EasyOrder is the Fastest and Most Accurate way to Order Printer Cartridges, Imaging Supplies and Service. EasyOrder customers always receive Discounted Pricing as well.

The reason it is so Fast and Accurate is because EasyOrder is Custom Designed to each businesses Printer and Copier Fleet. We build the page by Department and name the Printers what the Client Calls them.

Examples:

Bob Smith’s Color Laser Printer

Sales Department Fax Machine

Our Clients do not need to know the Part Numbers of each Supply Item, just the name of the Printer, Copier, MFP or Scanner.

What else does EasyOrder do for Clients?

EasyOrder keeps a running history for each Device (Printer, MFP, Scanner, Copier or Fax) and is able to generate reports that show Supply Purchasing History.

Who uses EasyOrder?

EasyOrder is used by Small, Medium Sized and Large Businesses (departmentally). EasyOrder has a “Central Purchaser” Feature for Businesses who want Departments to Order their own Supplies, but want “Purchasing” to receive a Copy of the Order and History.

How much does EasyOrder Cost?

EasyOrder is used by Small, MediuEasyOrder is a Free Service for our Clients. We will maintain your custom supplies ordering page, updating it for you when you get new equipment or retire older devices.

How does EasyOrder Work?

See our brief video.

EasyOrder ATR (Automatic Toner Replenishment)

What is EasyOrder ATR?

The EasyOrder Auto Toner Replenishment Program is the simplest answer to the complicated and costly supplies replenishment question for your Laser Printers, MFPs & Copiers.

What’s so Special about EasyOrder ATR?

It is a complete program designed to support all of your Printers that utilize both Re-Manufactured or New OEM toner supplies.

How does EasyOrder ATR work?

Using our 2 Step Process, we deliver you complete supplies automation:

Toner & Supply Alert Notifications Our Proprietary Printer Fleet Management Tool (PCM) is installed on your Network or PC which collects supply levels from your Printers, MFPs & Copiers. When each of your Printers Toner Cartridges or other Supply Item reaches 15% until empty, a Notification is sent to you and our Order Desk via Email. (Toner Level Alerts can be adjusted, ex: 10% or 20%)

Toner & Supply Item Fulfillment Upon receiving Notification(s), QLS delivers the Toner Cartridge(s) or other Supply Item (ex: Drum, Transfer Belt, Fuser, etc.) to your Facility using an “Auto Supply Routing Label”, so that the Toner Cartridge or Supply Item is delivered to the Correct Printer, MFP, Copier and/or User. (We will Deliver Re-Manufactured or New OEM Toner Cartridges based on your Preference at a Pre-Agreed upon Price)

What is the Value of EasyOrder ATR?

Supplies Fulfillment and the Process of Managing your Printers & Copiers needs is said to be the Single Largest Cost in any businesses Printing & Imaging Operations; yet it is a very well kept Secret. Organizations continue to have multiple staff members participate in this manual and granular process because that is the way “We have always done it”.

Why is EasyOrder ATR Important?

Each device essentially orders its own supplies based on its unique usage metrics and sending that consumable directly to your Device/User at exactly the right time, every time.

How does EasyOrder ATR know when we need Toner or Service?

Our Printer Fleet Management Tool (PCM) is installed either on your Network or PC and collects supply level data which is customized to your specific Toner Level Alert. When your Printers Toner Cartridges or other Supply Items reach your specified settings a Notification via Email will be sent to you and our Order Desk. Combined with our Auto Supply Routing Label, the Toner or Supply Item can also be routed directly to the user and/or device inside your company, once received at your location; receiving the right consumable, just when they need it, where they need it.

How does EasyOrder ATR Benefit my Organization?

Supply Chain Efficiency

Accurate Just-in-Time Supplies, no inventory going to waste when you replace your printer(s). Eliminate Next Day Shipments or emergency trips to the Office Superstore

The Right Toner, the Right Supply, Every Time!

Eliminate mis-orders with direct to user/device/desktop delivery.

Simplified Supply Ordering Process

“Hands-off” approach to managing supplies ordering and status, as devices essentially order their own supplies.

PaaS (Pages as a Service) Suite of Managed Print Services

What is PaaS?

PaaS (Pages as a Service) is our Full Suite of Solutions for Managing Fleets of Printers, Copiers & MFPs for Businesses & Organizations. The PaaS Suite of Solutions that includes 3 Specific Programs designed to meet the needs of a wide range of enterprises and their various requirements.

EZ PaaS Program (Pages as a Service)/h2>

What is EZ PaaS?

Easy PaaS is a Program in which the Business Customer is given a $0 Monthly Rental of a robust, full featured, Network Laser Printer. They can use this printer to print their business letters, invoices, proposals, etc.

What Else Does the EZ PaaS Program Include?

The EZ PaaS Program includes all of the toner, supplies, service & support needed to keep the printer working well and hard for you.

How Much Does EZ PaaS Really Cost?

We charge our clients 2₵ per page printed. We bill our clients on the first of the month, for the previous month’s usage.

How Does QLS Know How Many Pages We Print Each Month?

We use our Remote Management Tool, PRINT•COPY•MANAGE (PCM) to generate reports on usage. This is how we invoice and it is how the customer reconciles their bill each month. Fast, Simple, Powerful.

How Does QLS Know When We Need Toner or Service?

We use our Remote Management Tool, PRINT•COPY•MANAGE (PCM). This is a very simple, but powerful tool that gives the client and QLS the ability to Manage a Printer/Copier Fleet in Real Time.

So, What’s the Catch?

The catch is that there is generally a small installation/initiation fee. The EZ PaaS Program is only available to well qualified clients, and there is a $29 monthly minimum, so the customer has to pay for 1450 pages monthly, use them or not. Right now the EZ PaaS Program is limited to Black & White, Single Function Laser Printers.

What’s So Special About EZ PaaS?

EZ PaaS Printers are very fast, robust Business Printers; they are not “Superstore Printers”. The 2₵ per page is well below the cost of a printed page on average for all copiers, printers and MFPs, especially for what is essentially a Free Printer. By the way, EZ PaaS Printers typically are models that retail for $1200 or more.

What Happens If an EZ PaaS Printer Breaks Down?

Because Supplies, Service, Maintenance & Support are included, QLS is responsible to fix the printer(s). If the client is printing too much to the EZ PaaS Printer, we replace it with a faster, more powerful device. If the device cannot be repaired, we simply replace it.

Who Uses EZ PaaS?

Small, Medium Sized and Large Companies can all benefit from the EZ PaaS Program. Many times Clients enter the program after a service call on existing printers that are not cost effective to repair. The EZ PaaS Program is a great way to replace the Printer with no money down, plus your cost to operate is typically lower than the printer you have replaced.

PaaS FM Program (Pages as a Service,Fleet Manager)

What is PaaS FM?

PaaS FM is a Managed Print Services (MPS) Program that focuses on Hewlett Packard’s popular LaserJet line of Laser Printers and Multi-Function Printers (MFP).

HP LaserJet Printers and MFPs are used in almost every business, organization and government office and require Supplies, Service, Maintenance & Support to keep them running & productive. This is very costly and time consuming for companies to manage on their own.

How does PaaS FM work?

PaaS Fm is available in 12, 24, 36, or 48-month agreement terms. Each month, the customer is charged a small “Service Charge” for each Printer or MFP they have, and they are also charged a small “cost-per-page” (CPP) printed. Clients are billed on the first of the month for the previous month’s usage.

Example: Sales Department Printer = HP LaserJet 4250N – Monthly Service Charge = $20.00, Cost-per-Page = 1₵ per page

What is included with the PaaS FM Program?

PaaS Fm is available in 12, 24, 36 or 48The PaaS FM Program includes all of the Toner, Supplies, Service & Support needed to keep the printers working well and hard for you.

How does QLS know how many pages we print each month?

We use our Remote Management Tool, PRINT•COPY•MANAGE (PCM), to generate reports on usage. This is how we invoice, and it is how the customer reconciles their bill each month. It’s fast, simple, and powerful.

How does QLS know when we need toner or service?

Same way as PRINT•COPY•MANAGE (PCM). This is a very simple but powerful tool that gives the client and QLS the ability to manage a Printer/Copier Fleet in Real Time.

What happens if a PaaS FM printer breaks down?

Because Supplies, Service, Maintenance & Support are included, QLS is responsible for fixing the printer(s).

What’s so special about PaaS FM?

Because Supplies, Service, Maintenance & SPaaS FM, like many other Managed Print Programs it allows clients’ IT Departments to focus on important issues that are IT related. Most IT Departments are bogged down with Print/Copy Support Calls, Supplies Purchasing and Service/Maintenance Vendor Management. PaaS FM allows companies to focus on their Business and Core Initiatives and leave the printers to us.

Furthermore, PaaS FM allows Companies to enjoy Fixed, predictable Costs for Printing, Copying, Faxing and Scanning. These Companies know the only way their Printing Costs will go up is if their Print Volume Rises.

Who uses PaaS FM?

Small, Medium Sized, and Large Companies can all benefit from the PaaS FM Program. It allows them to control print costs by printing the right job to the right device. It also allows them to make decisions on staff print habits such as color printing.

PaaS PRO Program (Pages as a Service PRO)

What is PaaS PRO?

PaaS PRO is a Managed Print Services (MPS) Program that takes a consultative approach for large and mixed fleets of printers and copiers – Many Companies have Hewlett Packard Printers, Canon Copiers and Sharp Fax Machines.

Example: PaaS PRO is a Managed Services program that accommodates this type of client environment.

Printers, Copiers, MFPs and Fax Machines

Are used in almost every business, organization and government office and require Supplies, Service, Maintenance & Support to keep them running & productive. This is very costly and time consuming for companies to manage on their own.

How does PaaS PRO Work?

It’s simple, really. We perform an analysis of your current Printer/Copier Fleet and define what the true costs of acquiring, supplying and maintaining that fleet of devices are. We break that figure down to a cost-per-page.

We then figure out what each client’s monthly costs are and provide Toner, Service, Maintenance & Support for a Fixed Cost.

PaaS FM Agreements are available in 12, 24, 36, 48 or 60 Month Agreement Terms.

What is included with the PaaS PRO Program?

The PaaS PRO Program includes all of the toner, supplies, service & support needed to keep the printers working well and hard for you.

What is included & how does QLS know how many pages we print each month?

The PaaS PRO Program includes all of the toner, supplies, service & support needed We use our Remote Management Tool, PRINT•COPY•MANAGE (PCM) to generate reports on usage. This is how we invoice and it is how the customer reconciles their bill each month. Fast, Simple, Powerful.

How does QLS know when we need Toner or Service?

Same Way, PRINT•COPY•MANAGE (PCM). This is a very simple, but powerful tool that gives the client and QLS the ability to Manage a Printer/Copier Fleet in Real Time.

What happens if a PaaS PRO Printer, Copier or MFP Breaks Down?

Because Supplies, Service, Maintenance & Support are included, QLS is responsible to fix the printer(s).

What’s so Special about PaaS PRO?

Because Supplies, Service, Maintenance & Support are iPaaS PRO, like many other Managed Print Programs allows client’s IT Departments to focus on important issues that are IT related. Most IT Departments are bogged down with Print/Copy Support Calls, Supplies Purchasing and Service/Maintenance Vendor Management. PaaS PRO allows companies to focus on their Business and Core Initiatives and leave the printers to us.

Furthermore, PaaS PRO allows Companies to enjoy Fixed, predictable Costs for Printing, Copying, Faxing and Scanning. These Companies know the only way their Printing Costs will go up is if their Print Volume Rises.

That sounds like PaaS FM, what’s the Difference?

The difference is that PaaS PRO is a True Managed Print Services (MPS) Program that focuses on all Printing & Imaging Devices from all of the Manufacturers, not just HP.

Also, PaaS PRO provides immediate Control over an otherwise uncontrolled business expense.

During Quarterly Reviews, the client is given recommendations for optimizing productivity and lowering costs, by simply Optimizing the Fleet (Putting the right Printer for the right Jobs).

Who uses PaaS PRO?

Generally Medium and Large Size Companies with Fleets of Printers, Copiers, MFPs and Fax Machines that want to focus on their core business and still appreciate an ROI from their Print Operations.

How can my Company Benefit from PaaS PRO?

Just a few benefits are as follows:

• Reduce Cost to Print, Copy, Fax and Scan
• Reduce the Burden on IT Departments
• Reduce Accounts Payable and other Monthly Expenses
• Fix Costs and Expenses to a Single Monthly, Predictable Payment
• Cost Transparency and Budgeting Reports

Managed Print Services Software

1. What is the managed print services software?

A web-based software tool that monitor your fleet of printers, copiers and MFPs right from any web browser.

2. How does the managed print services software work?

Our remote management tool lets IT departments, managers and staff monitor and manage their print supplies and maintenance.

3. What will the remote management tool show me?

The remote management tool will show you your supply levels for of all your print devices. This will help you know when replacements will be needed sooner than your device can tell you.

You can also see which of your printers and copiers need maintenance. Our system uses a red-yellow-green light system to indicate when one of your devices need attention.

4. What else does QLS's managed print services software do?

It also has a powerful reporting function, which allows managers to see how frequently staff are printing, copying, etc and on what devices. This is a useful budgetary tool that can help managers make decisions about their future supplies needs.

5. Can anyone else access my network through the software? Is the software secure?

Our managed print software is secure, and won't allow outside users access unless given explicit permission. The only other group who has instant access is our team, who take the security of your devices very seriously. Data the software collects includes serial numbers, IP addresses, page counts and service status. It does not know what was printed or by whom.

6. How much does QLS's managed print services software cost?

Our MPS software has various pricing levels. It is generally included with our Managed Print Services Program and is often included as a value-added premium for active clients.

IQmfp (Informa Software’s ImageQuest Document Management Software)

What is IQmfp?

IQmfp is our Premiere Document Management Software Solution. Published by Informa Software, IQmfp is a Full Featured Solution that includes Capture, Ad Hoc Document Routing and a Secure Document Repository. These three components are typically separate packages with other software makers.

Capture, Index, Store, Retrieve, Route. IQmfp enables your business to implement a document management solution that’s affordable, powerful and very user friendly. Informa’s document and content management solutions allow you to get more from your scanner, MFP or networked copier at a price you can afford… without burdensome complexity and costly support.

What are the Benefits of IQmfp?

• Escape the problems associated with paper filing, lost or pulled files, needless photocopying, and other costly paper-processing challenges
• Easily categorize and index scanned, faxed or other electronic documents
• Conveniently look up and retrieve documents using Web-based search from any PC on the network
• Integrate seamlessly with the network to improve the efficiency of your entire organization
• Respond immediately to inquiries and be more responsive to your customers
• Greatly increase your employee productivity and efficiency
• Free up staff time for other important tasks by almost 50%
• Enable employees to more effectively organize, distribute, and share information
• Reduces costs related to storage and free-up valuable office space
• Help ensure compliance with government regulatory requirements
• Protect against potential loss and damage caused by natural disasters
• Enhance information security

What’s so Special IQmfp?

• Native integration with HP LaserJet MFPs and Scanjet scanners
• Easy installation, configuration and operation for all user capabilities
• Relational database is more powerful than cabinet/folder/file structure typically found in low cost filing systems
• OCR with full text search and indexing for accurate retrieval
• Ad-hoc workflow for routing and approvals
• Complete document history logging
• Security based upon document type, user or role
• Also supports existing copiers and scanners using scan to network folder

What is Included with IQmfp?

• Integrated with the HP MFP front panel
• No middleware required
• Simple yet powerful user experience
• Built on Microsoft .NET Architecture
• Wizard based installation from one CD
• Individual document or batch scanning & indexing
• Images stored as industry standard PDF files
• View, print, email or fax retrieved documents
• OCR / full-text document search
• Customizable SQL database
• Saved SQL queries for rapid search
• User & document type level security
• Supports Windows Active Directory or non-AD peer-to-peer networks
• Simplified document routing and workflow
• Complete document history tracking for regulatory requirements
• Index editing and annotation
• Access documents via Web interface
• Windows client interface for power users
• Link to store files from MS Office applications
• Use Windows “Send To” functionality for any other file types
• Built-in database & image backup
• Export selected groups of documents to folder for output to CD
• ODBC data lookup for easy indexing
• Easily scalable from one to hundreds of users
• Folder polling for capture from non-HP devices
• Store email & attachments from MS Outlook
• Archive faxes using optional IQfax LANfax application or Captaris RightFax connector

What do I need to do to back up IQmfp?

It is recommended using a third party backup utility such as Symantec’s Backup Exec software and backing up the following:

1. The IQmfp images directory (default location is C:/Program Files/Informa Software/ImageQuest/Images).
   NOTE: To verify the location of your IQmfp images directory, open IQadministrator and select “Manage File Storage” for the Storage location.
2. The IQmfp SQL database including the full text catalog. Keep in mind that the SQL database files will be in use and the SQL services must be stopped if you intend to backup the raw SQL files.
   NOTE: The SQL server could be the IQ server or a separate server on the network.
3. The IQmfp WebServices directory (C:/Program Files/Informa Software/ImageQuest/WebServices).

IQmfp Appliance

What is IQmfp Appliance?

IQmfp Appliance is a custom deployment of Informa Software’s IQmfp Document Management Software exclusively by QLS Solutions Group.

We combine IQmfp Software with additional Hardware, Installation, and Configuration & Training. The “Appliance” installs on your Network as a Complete Document Management Solution, ready to replace your Filing Cabinets, Storage Boxes, and Document Workflows with Powerful Electronic Filing, Retrieval and Routing.

What exactly is included with IQmfp Appliance?

IQmfp Appliance comes with a License Package for IQmfp Software, a Hewlett Packard Multifunction Printer (MFP) and/or Scanner, a Server & Network Attached Storage (NAS), 3 Years of Maintenance on all of the above.

Do I have to Install and Configure IQmfp Appliance?

No. QLS does the entire installation of Hardware & Software. We also configure the software for your Company or Organizations’s Documents and Workflows. We also provide training and ongoing support.

Do I have to InHow do I Buy IQmfp Appliance?

IQmfp Appliance is a fully custom solution based on your Organization or Workgroups Size and Filing/Retrieving & Workflow requirements. Based on our Assessment of your Needs, we can present you with a Proposal.

IQmfp Appliance is also available in 2 Popular Packages for Workgroups of 5 and 10 Users.

What’s so Special about IQmfp Appliance

The Benefits of IQmfp Appliance are limitless. To Summarize, it is a Turn-Key Document Management Solution for your Company or Organization. It is designed to replace all of your Enterprises’ Filing Cabinets, Folders & Documents and replace them with an Electronic Solution. IQmfp also stores. PDF Files and Windows Files in their Native file format.

IQmfp gives you Complete Management and Audit Ability of your workgroup and all of your files.

What are the Benefits of IQappliance?

• Instant Access to Any Document, Anytime from Anywhere
• Never Lose a Document
• Documents are always available, even if someone else is using it.
• Records every time you or your staff view, print, email a document

Dokmee Web Document Management Software

What is Dokmee Web?

Dokmee Web is a Document Management Software that complements the Dokmee Product Line. Dokmee Web posess many of the same great features of Dokmee as well as a matching user friendly interface.

What’s so Special about Dokmee Web?

It could be used as a standalone Document Management Software or run in conjunction with Dokmee Enterprise.

What are the Benefits of Dokmee Web?

Use Dokmee Web World-Wide! Whether you are on the go, away from the office or working from home; it is a great way for Companies and Organizations who have multiple offices on separate networks to Stay Connected and Share Files.

Why Dokmee Web?

Increase Office Productivity while Saving Time & Costs on mailing and shipping expenses by storing your files in one convenient and central location; on a Secure Server that is Available and Shared across your offices 24/7 globally.

What are the Advantages of Dokmee Web?

• User Friendly Interface
• Works on Any Web Browser
• Easy Search and Retrieval
• Organized Folder Structure
• Index Files and Folders
• Annotations and Redactions
• Integrated Workflow
• Audit Log
• Built in Image Viewer: TIFF, PDF, JPEG, GIF, BMP
• Integrated Microsoft Office Viewer
• AutoCAD Viewer
• Multi-level Search and Retrieval
• Full Text Searches
• Email Files Directly from Dokmee

Do you Offer Trials?

We sure do! Download a FREE, Fully-Functional 30-Day Trial. For assistance with installing your free trial, please refer to the installation guide for the appropriate product or you may give us a call toll-free at 800-859-2203/716-852-2203 or fill out the form to request a Dokmee Web Specialist.

Do you Offer Video Tutorials?

Not only do we have an Archive of detailed Training Videos for each Dokmee Module and Function, but we have a Web Demo Available as well! As always, Dokmee Specialists are always standing by if you need any assistance, just give us a call or fill out the form to request a Dokmee Web Specialist!